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Title
Text copied to clipboard!Guest Services Worker
Description
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We are looking for a dedicated and friendly Guest Services Worker to join our team in a dynamic hospitality setting. The ideal candidate will be responsible for delivering an exceptional guest experience from arrival to departure. This role requires outstanding interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment.
The Guest Services Worker will serve as the first point of contact for visitors, so a professional and welcoming demeanor is essential. Responsibilities include greeting guests, assisting with check-in and check-out, answering questions about facilities and services, and resolving any concerns or issues that may arise during the guest’s stay. Additionally, the role involves coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure guest needs are met efficiently.
This position also requires maintaining accurate records, handling payments and reservations, and ensuring all guest interactions are conducted with courtesy and professionalism. Previous experience in customer service or the hospitality industry is preferred, as is familiarity with hotel management systems.
We are seeking someone with a positive attitude, effective communication skills, and a strong work ethic. Flexibility to work rotating shifts, including weekends and holidays, is essential. If you are passionate about providing outstanding service and want to be part of a team committed to excellence, this is the opportunity for you.
Responsibilities
Text copied to clipboard!- Greet and welcome guests courteously.
- Assist with check-in and check-out procedures.
- Answer questions about services, facilities, and local attractions.
- Resolve guest complaints or issues efficiently.
- Coordinate with other departments to meet guest needs.
- Maintain accurate records of reservations and payments.
- Provide personalized recommendations to guests.
- Ensure common areas are clean and presentable.
- Comply with company service standards.
- Promote additional hotel services when appropriate.
Requirements
Text copied to clipboard!- Previous experience in customer service or hospitality industry.
- Excellent verbal and written communication skills.
- Positive and service-oriented attitude.
- Ability to work under pressure and multitask.
- Availability to work rotating shifts, including weekends.
- Basic knowledge of hotel management systems.
- Professional appearance and demeanor.
- Ability to resolve problems quickly and effectively.
- Intermediate level of English or other languages is a plus.
- Teamwork and collaboration skills.
Potential interview questions
Text copied to clipboard!- Do you have previous experience in customer service or hotels?
- Are you available to work rotating shifts and weekends?
- How would you handle a complaint from an unhappy guest?
- What would you do to enhance a guest’s experience?
- Are you familiar with any hotel management systems?
- What languages do you speak fluently?
- How do you prioritize tasks in a fast-paced environment?
- What does excellent customer service mean to you?
- Have you worked in a multicultural environment before?
- Are you open to ongoing training?
