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Title
Text copied to clipboard!Guest Services Worker
Description
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We are looking for a dedicated and friendly Guest Services Worker to join our hospitality team. In this role, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay. Your responsibilities will include greeting guests, assisting with check-in and check-out processes, and providing information about the hotel's amenities and local attractions. You will also handle guest inquiries and resolve any issues that may arise during their stay. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service. You should be able to work in a fast-paced environment and be comfortable handling multiple tasks simultaneously. Previous experience in a similar role is preferred but not required, as we provide comprehensive training to all new employees. If you are a team player who enjoys interacting with people and making their stay special, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival.
- Assist with check-in and check-out procedures.
- Provide information about hotel services and local attractions.
- Handle guest inquiries and resolve issues promptly.
- Coordinate with housekeeping and maintenance staff.
- Maintain a clean and organized front desk area.
- Process payments and manage guest accounts.
- Ensure guest satisfaction and address any complaints.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills.
- Previous experience in customer service is a plus.
- Proficiency in using hotel management software.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and professional appearance.
Potential interview questions
Text copied to clipboard!- Can you describe a time you resolved a guest complaint?
- How do you prioritize tasks during busy periods?
- What strategies do you use to ensure guest satisfaction?
- How would you handle a situation where a guest is unhappy with their room?
- Are you comfortable working night shifts or weekends?
- What do you know about our hotel and its services?
- How do you stay organized when managing multiple guest requests?
- Can you provide an example of excellent customer service you delivered?
